Terms of Service

1. Acceptance of Terms

By accessing or using Carla Kaas ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. We may update these terms at any time — continued use after changes constitutes acceptance.

2. Service Description

Carla Kaas is an AI companion chat platform. You interact with Carla, an AI-generated character. Carla is not a real person. All conversations are generated by artificial intelligence and should not be relied upon for factual, medical, legal, or financial advice.

3. Eligibility

You must be at least 18 years old to use Carla Kaas. By using the Service, you represent and warrant that you meet this age requirement. We reserve the right to terminate accounts that violate this requirement.

4. User Accounts

You may chat without creating an account — your first messages are free. Creating an account (free) enables persistent history. You are responsible for maintaining the security of your account credentials. Do not share your account with others.

5. Credits & Payments

Credits are a virtual currency used within the Service to access premium features. Credits are purchased through our payment processor (Buy Me a Coffee) and are non-refundable except where required by applicable law. Credits have no cash value and cannot be transferred between accounts.

We reserve the right to modify credit pricing and the features available for credits at any time with reasonable notice.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Attempt to reverse-engineer, exploit, or abuse the AI system
• Automate access or scrape content without prior written permission
• Misrepresent AI-generated content as human-created
• Harass, threaten, or attempt to harm other users or staff
• Use the Service to generate content that exploits or harms minors in any way

Violation of these rules may result in immediate account termination and forfeiture of remaining credits.

7. Intellectual Property

The Carla Kaas brand, character, website design, and all original content are proprietary. You retain ownership of the messages you send but grant us a license to store and process them to provide the Service. AI-generated responses belong to the Service.

8. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied. Carla is an AI character — responses may be inaccurate, inconsistent, or inappropriate. We do not guarantee uninterrupted availability. Use the Service at your own discretion.

9. Limitation of Liability

To the maximum extent permitted by law, Carla Kaas and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for credits in the preceding 12 months.

10. Termination

You may delete your account at any time. We may suspend or terminate accounts that violate these terms. Upon termination, your conversation history and any unused credits will be permanently deleted.

11. Governing Law

These terms are governed by applicable EU law. Any disputes shall be resolved in the competent courts of the EU member state where the operator is established.

12. Contact

For questions about these terms, email legal@carlakaas.com.